Field force 2.0: The rise of the connected worker


At this very moment, I am sitting here in an aeroplane suffering from technical issues which are leaving the maintenance crew scratching their heads. I can’t help but think, if there were an easy way for the maintenance staff to have quick access to troubleshooting documents, notes, or the ability to quickly call an expert, I may have already taken off on my flight home.

Today more than ever, our field service professionals are tasked with understanding, diagnosing, and repairing,...

By AJ Bubb, 16 May 2016, 1 comment. Categories: Workplace.